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What is the difference between my BlackBerry ID
username and screen name?
Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID. The BlackBerry
ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront.
How do I reset my lost or forgotten BlackBerry ID
password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Troubleshooting wizard: I need help with my
BlackBerry ID
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your
BlackBerry ID issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshootingwizard/en
Note
: This troubleshooting wizard is available in English only.
User Guide Setup and basics
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