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Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap Settings > BlackBerry Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my
organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work
space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store
personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that
personal data is deleted from your device when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise
Server and the micro SIM card in your device doesn't have services activated correctly. Your device might also be
quarantined if the BlackBerry Enterprise Server detects the security of your device has been compromised.
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