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How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
Protect your micro SIM card with a PIN
You can use a micro SIM card PIN to prevent unauthorized use of your micro SIM card in another device. For example, if
you lost your micro SIM card and someone tries to use it in another device, the micro SIM card can't be used unless the PIN
is entered correctly.
You can request the PIN for your micro SIM card from your service provider.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
3. Set the SIM Card PIN Lock switch to On.
4. Type the micro SIM card PIN that your service provider gave you.
CAUTION: If you exceed the number of allowed attempts to enter the micro SIM card PIN, your micro SIM card will stop
functioning. To unblock your micro SIM card, contact your service provider.
Change your micro SIM card PIN
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
• To change the PIN that protects your micro SIM card, tap Change PIN 1.
• To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.
Backing up your device data
Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your
settings, phone history, fonts, messages, organizer data, media files, and more. For more information about BlackBerry
Link
, see the BlackBerry Link User Guide.
To download and install BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. BlackBerry Link
supports BlackBerry smartphones running BlackBerry 10 and BlackBerry PlayBook tablets running BlackBerry PlayBook
OS 2.1.
User Guide Security and backup
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