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CHAPTER 5 NDA-24305
Page 32
Revision 1.0
AUTOMATIC CALL DISTRIBUTION-PRI
A-88 AUTOMATIC CALL DISTRIBUTION-PRI
1. General Description
This feature allows Automatic Call Distribution (ACD) features to be activated for incoming calls from ISDN
trunks.
Table 5-1 ACD Features
CODE NO. FEATURE NAME AVAILABILITY
A-31 Abandoned Call Search ×
A-34 Assistance-ACD Agent ×
A-35 Automatic Answer ×
A-37 Availability-ACD Position ×
A-80 Announcements ×
B-21 Break Mode Not Applicable
C-35 Call Distribution to Agents ×
C-67 Call Transfer to Split Queue ×
C-68 Call Waiting Indication-LCD Display/CW Lamp ×
C-70 Calling Party Identification ×
C-108 Call Control Vector Not Applicable
C-127 Call Forwarding-Split ×
E-6 Emergency/Recorder ×
F-10 Function Groups (Splits) Not Applicable
F-25 Flexible ID Codes Not Applicable
H-20 Holidays Scheduling Not Applicable
L-19 Logon/Logoff Not Applicable
M-28 Monitoring-ACD Supervisor ×
M-29 Multiple Customer Groups (ACD Groups) Not Applicable
M-79 Multiple Supervisor Groups (Splits) Not Applicable
N-12 Night Service-ACD ×
N-14 Non-ACD Call Not Applicable