Filter
Top Products
NDA-24305 CHAPTER 5
Page 33
Revision 1.0
AUTOMATIC CALL DISTRIBUTION-PRI
Note 1:
The features indicated “Not Applicable” are features not related to trunks.
Note 2:
ACD features are not available for incoming data calls from ISDN trunk.
Note 3:
When an incoming call placed in a queue, the call is automatically released in 90 seconds.
2. Operating Procedure
Refer to ACD System Manual.
3. Programming
STEP 1: Assign the Basic Data for ISDN. (Refer to Chapter 3, “Basic Data Assignment for ISDN”.)
STEP 2: Assign ACD Data (Refer to ACD System Manual.)
O-19 Overflow Outside-ACD ×
P-21 Priority Queuing-ACD ×
P-40 Pilot Numbers Not Applicable
P-45 Personal Emergency and Assist ×
Q-1 Queuing-ACD ×
R-19 Release-ACD Position ×
S-97 Split Display-ACD Position Not Applicable
S-98 Split Selection Not Applicable
T-24 Trunk Trouble Report-MIS ×
T-49 Tally Count ×
T-50 Time of Day/Week Routing Not Applicable
Z-1 Zip Tone-ACD Position ×
Table 5-1 ACD Features
CODE NO. FEATURE NAME AVAILABILITY