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202 :: Trouble upgrading?
Trouble upgrading?
If you experience problems with your Treo™ 650 smartphone after performing the
upgrade steps in this guide, you may have incompatible applications or settings that
were not quarantined during the installation process. These files reside in your
Backup subfolder. Incompatible applications or settings can lead to numerous issues,
including system resets and freezes. If you experience problems after upgrading,
follow these steps to correct the problem:
1. Locate your user folder on your computer:
• Windows: If your username is one word, your user folder name is the same as
your username. If your username is two words, your user folder name consists
of the first six characters of the second word of your username followed by the
first letter of the first word. For example, if your username is John Smith, your
user folder is called SmithJ. Your user folder is usually located inside one of the
following folders:
• C:\Program Files\palmOne\
• C:\Program Files\Palm\
• C:\Program Files\Handspring\
• Mac: Your user folder name is the same as your username and is usually found
in this location:
(Mac hard drive) : Users : (Your Mac username) : Documents : Palm : Users.
2. Make a copy of your user folder and store it in a safe place.
• Windows: Copy the folder, and then paste it to your Windows desktop.
• Mac: Select the folder, and then Option-drag it to your Mac desktop.
3. Confirm that your copy includes the Backup subfolder and that all the files in the
original Backup subfolder are also in the copy of the Backup subfolder.
4. Delete all files from the original Backup subfolder.
Always use the same
language for your
smartphone, your operating
system, and your desktop
software. Otherwise, you
may lose information or
have difficulty with
synchronization. Support is
not provided for mix-and-
match language setups.
Some third-party utilities
allow you to back up your
old device’s information
onto an expansion card,
and then transfer the
information to your
smartphone. We do not
recommend this method
because any incompatible
applications are also
transferred to your Treo.