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Email
I have problems using my account on my smartphone
Occasionally you may experience problems using an email account after you set it up.
If you followed the account setup procedure and are experiencing problems using the
account, verify that the account complies with your email provider’s requirements by
following these steps:
• Verify both your password and your username for your email account.
• Some email service providers require you to be on their network to use your email
account. If this is the case, be sure to use your provider's network as the
connection type for the account.
• Some email service providers have other requirements specific to their service. For
example, Yahoo! requires you to set up POP mail forwarding for your Yahoo!
account to download email messages to your phone. Check with your service
provider to see if any provider-specific requirements exist.
• Service provider settings frequently change. If your email account was working but
you are currently experiencing problems, check with your service provider to see if
any of the account settings have changed.
I have problems sending and receiving email
Short periods of time when email is unavailable are common due to server problems
or poor wireless coverage. If you have problems sending or receiving mail for an
extended period of time, check with your ISP or email service provider to verify that
the service is working properly.