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210 :: Network connection
Network connection
Signal strength is weak
1. If you’re standing, move about 10 feet in any direction.
2. If you’re in a building, move near a window. Open any metal blinds.
3. If you’re in a building, move outdoors or to a more open area.
4. If you’re outdoors, move away from large buildings, trees, or electrical wires.
5. If you’re in a vehicle, move your smartphone level with a window.
My smartphone won’t connect to the mobile network
1. Try the suggestions above for weak signals.
2. Turn off your phone and turn it on again (see “Turning your phone on and off” on
page 18).
3. Remove the SIM card and re-insert it (see “Inserting the SIM card” on page 17).
4. Perform a soft reset (see “Performing a soft reset” on page 205).
My smartphone hangs up when I hold it to my ear
You may be accidentally pressing the onscreen Hang Up button with your cheek.
Try holding the phone so your face doesn’t press against the screen. If this is not
convenient, you may want to disable the screen’s touch-sensitive feature during
active calls (see “Locking your screen” on page 192).
My smartphone seems to turn off by itself
If a system error and reset occur, your smartphone automatically turns the phone on if
it was on before the reset. However, if your smartphone can’t determine if your phone
was on before the reset, it does not automatically turn on the phone (see “Turning
your phone on and off” on page 18).
Become familiar with low
coverage areas where you
live, commute, work, and
play. Then you will know
when to expect signal
strength issues.