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212 :: Network connection
My smartphone won’t connect to the Internet
Your smartphone supports GPRS and EDGE wireless data networks. To connect to
the Internet, you must subscribe to and activate GPRS or EDGE data services with
Cingular Wireless.
Contact Cingular Wireless to verify that your subscription plan includes high-speed
data services and that these services have been correctly activated. Cingular Wireless
should also be able to tell you if there are any outages in your location.
1. Press and hold the Power/End button to turn off your phone. Then press
and hold the same button to turn it back on again.
2. Press Phone and look for an icon in the title bar to indicate that you data
services are available. See “I can’t tell if data services are available” on page 211
for a description of icons.
3. If you see these icons, you are in a data coverage area. Try connecting to the
Internet again. If you do not see either of these icons, go to Applications and
select Prefs , and continue with the following steps.
4. Select Network.
5. If the Service field says Untitled, select the Service pick list and select the
appropriate data service.
6. Select Connect.
7. If the connection is successful, go the web browser. If you still can’t make a
connection, perform a soft reset (see “Performing a soft reset” on page 205).
8. If your phone did not turn on automatically, press and hold the Power/End
button to turn on your phone, and try connecting to the Internet.
Also, confirm that the DUN
setting is turned off in the
Bluetooth
®
application
(see “Enabling DUN on
your smartphone” on
page 126).