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Trouble upgrading? :: 203
5. Perform a hard reset on your smartphone. See “Resetting your smartphone” on
page 205 for instructions.
6. Sync your smartphone with your new desktop software; be sure to select your
existing username.
7. Reinstall third-party applications from the copy of your Backup subfolder. (See
“Installing applications” on page 169 for instructions.) We recommend that you
install one application at a time to help you identify the application that caused the
problem. We also recommend that you DO NOT install any applications that fall
into any of the following categories:
• Modify phone functions, such as ring tones, dialing, or caller ID
• Replace organizer applications, such as contacts or calender
• Set data connection features, such as activating or ending data connections
• Web clipping applications or files, such as PQA files
• Instant Messaging applications
If you want to continue using these types of applications, please contact the third-
party developer for software updates and information about compatibility with your
smartphone.