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COMMON QUESTIONS
DESKTOP SOFTWARE INSTALLATION
203
11
CHAPTER
Desktop software
installation
If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.
Windows Vista users: Before inserting
the Palm Software Installation CD, go to
www.palm.com/windowsvista
, where
you’ll find instructions and information
about using your smartphone and desktop
software with Windows Vista.
Follow these steps to retry the installation:
1 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
2 Restart your computer.
3 Quit any active applications, including
virus scanners and Internet security
applications.
4 Make sure you’re installing the software
from the Palm Software Installation CD
that came with your new smartphone.
Other versions of the desktop software
may not work with this Treo
smartphone.
5 Insert the Palm Software Installation CD
to restart the installation.
IMPORTANT Always use the same
language for your Treo smartphone, your
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
TIP
The Palm Software Installation CD installs
software that lets you synchronize using
Palm
®
Desktop software (included) or
Microsoft
®
Outlook
®
for Windows (sold
separately). If you want to synchronize using a
different personal information manager (PIM),
you must install a third-party solution. Contact
the PIM’s vendor to learn if software is
available for your smartphone.