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COMMON QUESTIONS
WEB
221
11
CHAPTER
My smartphone won’t connect to the
Internet
Your Treo 755
P smartphone supports the
1xRTT and EVDO wireless data networks.
To connect to the Internet, you must
subscribe to and activate data services
with your wireless service provider, and
you must be in a location with data
coverage.
1 Press and hold Power/End to
turn off your phone. Then press
and hold the same button to turn it back
on again.
2 Press Phone and look for either
the 1xRTT or EVDO icon in the
title bar of the Phone application’s Main
View.
3 If you see one of these icons, you are in
a data coverage area. Try connecting to
the Internet again. If you do not see
either of these icons, press
Applications , select Prefs ,
and continue with the following steps.
4 Select Network.
5 Select the Services pick list and select
EVDO.
6 Select Connect.
7 If the connection is successful, go to
the web browser. If you still can’t make
a connection, perform a soft reset (see
Performing a soft reset
).
8 If your phone did not turn on
automatically, press and hold Power/
End to turn on your phone, and
try connecting to the Internet.
9 Contact your wireless service provider
to verify the following:
• Your subscription plan includes
high-speed data services.
• Data services have been activated on
your account.
• Data coverage is available in your
location.
• There are no data service outages in
your location.
I can’t access a web page
First, make sure you have Internet access:
Open the web browser and try to view
another web page you’ve loaded before. To
ensure you’re viewing the page directly
from the Internet, press Menu , select
Go, and then select Refresh.