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Welcome to T-Mobile 27
Activating Service
If your service has not been activated, then follow the steps in this section to
activate. The
T-Mobile Activations representative will set up your service and assign your
mobile number. It takes about 20 minutes to activate voice service and may take
up to 24 hours to activate data service. Business and government accounts may
take additional time to activate voice and data service. By activating service, you
acknowledge that you have read and agreed to the Terms and Conditions of the
Service Agreement.
1. Have your service agreement and the following information ready for your
Activations representative:
• Name, home address, home phone, preferred billing address
Note For business and government accounts, your Activations representative will
also require your physical address, company name or government agency
name, and the tax ID.
• Social Security number, current driver’s license number, and date of birth
for credit-check purposes
• Model number of your device (T-Mobile Shadow)
• SIM serial number (on the back of the SIM card)
• IMEI number (on the label under the battery)
• Agent code (on your service agreement)
• Your choice of T-Mobile rate plans and services
2. Call Customer Care at 1-800-937-8997 from a landline phone.