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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
When you turn on your phone or while you are using the
phone, it prompts you to enter one of the following
codes:
Code Try this to solve the problem:
Password When the phone’s lock feature is enabled,
you must enter the password that you set
for the phone.
PIN When using the phone for the first time or
when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM
card. You can disable this feature using the
Lock SIM card
menu.
PUK Your SIM card is blocked, usually as a result
of entering your PIN incorrectly several
times. You must enter the PUK supplied by
your service provider.
PIN2 When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
with the SIM card. For details, contact your
service provider.
Code Try this to solve the problem: