Filter
Top Products
Your media card is read-only
You can view and open files on the media card. You can't move, delete, or modify the files on the media card.
Your media card isn't responding
The media card isn't communicating with your BlackBerry device. Consider using a different media card.
No media card was found
Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
Troubleshooting: Storage space
My device isn't recognized when I connect it to my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:
• Check the USB cable and points of connection.
•
On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access. Depending on
the operating system on your computer, tap the USB Connection drop-down list and change to Connect to Windows or
Connect to Mac.
• Consider updating or installing device drivers on your computer. The drivers you need are installed when you download
BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink.
Using your device with BlackBerry Link
Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
• Allow remote file access, so that your device can access files stored in the libraries on your computer.
• View and delete files that are stored on your computer from your device.
• Sync contacts and calendar appointments between your device and your computer.
• Sync music, pictures, videos, and documents between your device and your computer over a USB connection or a Wi-
Fi connection.
• Back up and restore your device data.
• Transfer supported settings and data to a new device.
• Manage multiple devices on your computer that use the same or a different BlackBerry ID.
• Update or reinstall your device software.
User Guide Settings
183