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179
Troubleshooting
Close the cover and open it again. If this does not help, close the cover and remove
the battery. Replace the battery and open the cover again. Wait while the
communicator performs a self-test and starts.
Try charging the communicator.
If the device does not respond even after several restarts (disconnect the charger,
take battery out, wait for 30 seconds, and replace the battery), remove all
temporary files as follows:
1 Disconnect the charger and remove the battery to restart the communicator.
2 Insert the battery and open the cover.
3 When you see the Nokia 9210 Communicator Welcome screen, immediately
press and hold down the Ctrl+Shift+I keys. The I key should be pressed last.
4 Temporary files are deleted. This empties the cache, removes cookies, resets
plugin registrations and resets the settings you have made in some of the
applications including all Internet and profile settings, Desk shortcuts and
display settings. All other applications and files stay intact.
If the procedures described above do not help, as a last resort before contacting
your local dealer you can try formatting the internal memory of the communicator.
Note that formatting the memory removes all items except the standard
applications that have been installed on ROM memory in the factory! If you have
made a full backup with PC Suite, you can use PC Suite to format the memory and
restore the backed-up files. If you have made a backup to a memory card, see ’To
back up and restore data to and from the memory card’ on page 155. If you have
not made a backup, but you still have to format the internal memory, proceed as
follows:
1 Disconnect the charger and remove the battery to restart the communicator.
2 Insert the battery and open the cover.
3 When you see the Nokia 9210 Communicator Welcome screen, immediately
press and hold keys Ctrl+Shift+F. The F key should be pressed last.
4 Formatting starts. It takes at least two minutes to complete.
5 With Windows Explorer locate All_Nokia_9210_data.sis installation package in
the Preinstalled in device folder of the sales package CD-ROM and install it.
5. Cannot make or receive calls
Check to see if you have ‘Flight’ profile turned on. When this profile is active you
cannot make or receive calls.
Make sure that the phone is not off. Close the cover and switch on the phone.
If you get the message INVALID SIM CARD, your SIM cannot be used in the
communicator. Contact you dealer or network service provider.
LindaDeepak_ri.fm Page 179 Monday, September 27, 2004 2:34 PM