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181
Troubleshooting
Fax reception: Your SIM card may not have a fax number.
Mail reception: You have not subscribed to a remote mailbox service, or the mail
service you are using uses another mail protocol than what you have selected.
(Check with our Internet Service Provider whether you should be using POP3 or
IMAP4.) If you are using secure connections, your remote mailbox service also has
to support secure connections. There may also be a transient problem with the
remote mailbox service, or the Internet servers between the communicator and the
remote mailbox. Try again after a couple of minutes, and then contact your Internet
Service Provider.
Mail sending: You have not subscribed to a remote mailbox service, or the mail
server delivering your mail does not comply with the SMTP protocol. If you are using
secure connections, your remote mailbox service also has to support secure
connections. There may also be a transient problem with the remote mailbox
service, or the Internet servers between the communicator and the remote mailbox.
Try again after a couple of minutes, and then contact your Internet Service Provider.
If you are using the Upon request sending option, mail must be sent in the
Document outbox, see ’Outbox’ on page 119.
If you receive service provider error messages when connecting to your remote
mailbox, contact your remote mailbox service provider. Your Remote mailbox may
contain corrupted mail messages or the mail server settings may be incorrect.
If you have problems sending mail with attachments, select Cancel sending and try
again. If this does not help, try the key combination Shift-Tab-right arrow. Some
mail attachments can take up a significant amount of memory and therefore
freeing some memory by deleting something from your communicator memory
might also help.
Short message sending: You have not subscribed to the Short Message Service or
the message centre number is missing or incorrect. Contact your service provider.
The reason for failure may also depend on the network: the network does not
support SMS, fax, or data/mail; the network is out of order or busy; the signal
strength is not adequate for sending.
10. Phone display shows “Message too long” when I try to open a received short
message.
The received message is over 1377 characters long. Use the Messaging application
to read it.
11. Cannot establish an Internet connection
LindaDeepak_ri.fm Page 181 Monday, September 27, 2004 2:34 PM