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Copyright © 2004 Nokia. All rights reserved.
Troubleshooting
180
Check the status of your call barrings and diverts, see ’Network services settings’ on
page 64.
The phone may be busy: data or fax is being sent or received, or the communicator
is being used as a fax modem. Wait for the data/fax transmission to end, or drop
the call by pressing the key on the phone keypad.
6. Call quality is poor
Your location may not allow better call quality. This problem may occur especially
in a moving car or train. Move to a location where the radio signal reception is
better. See ’GSM data transmission’ on page 14.
Reception is usually better above ground level, outdoors and while stationary.
Sometimes even moving the communicator slightly will improve reception. You can
also try using the communicator in the handsfree mode, see page 55. Remember to
turn the antenna to an upright position.
7. Cannot divert or bar voice, fax or data calls
You may have not subscribed to the service in question, or it is not supported by the
network, or the message centre number and the number to which you want to
divert your calls may be missing or incorrect.
Fax diverts and barrings are defined in Tools > Account settings… in the Messaging
application. Data barring is set in the in the Data call barring in Control panel. Data
calls cannot be diverted.
8. Cannot select a contact
If you cannot select a contact in the Telephone, Fax, SMS or Mail directory, the
contact card does not have a telephone number, fax number, wireless phone
number or an e-mail address. Add the missing information to the contact card in
the Contacts application.
9. Cannot send or receive faxes, short messages or mail
Make sure that you have subscribed to these network services.
The phone may be off, or the communicator is low on memory.
The number format you use may be invalid, or the called number has not answered
within 10 tries, or you are calling to a wrong phone number.
The phone may be busy: data or fax is being sent or received, the communicator is
being used as a fax modem. Wait for the data/fax transmission to end, or drop the
call by pressing the key on the phone keypad.
Fax/data barrings or fax diverts may be active. You can define the Fax barrings/
diverts in Tools > Account settings… in Messaging.
LindaDeepak_ri.fm Page 180 Monday, September 27, 2004 2:34 PM