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302 Section 7A: Help
Trouble Upgrading?
If you experience problems with your Palm Centro™ smart device after performing the
upgrade steps described in “Upgrading From Another Palm OS® by ACCESS Device” on
page 29, you may have incompatible applications or settings that were not quarantined
during the installation process. These files reside in the Backup subfolder of your user
folder. Incompatible applications or settings can lead to numerous issues, including system
resets and freezes. If you experience problems after upgrading, follow these steps to
correct the problem:
1. Locate your user folder on your computer:
Ⅲ Windows: If your device name is one word, your user folder name is the first six
characters of your device name. If your device name is two words, your user folder
name consists of the first six characters of the second word of your device name,
followed by the first letter of the first word. For example, if your device name is
John Smith, your user folder is named SmithJ. Your user folder is usually located
inside one of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
Ⅲ Mac: Your user folder name is the same as your device name and is usually found
in this location:
<Mac hard drive> : Users : <Your Mac username> : Documents: Palm : Users.
2. Make a copy of your user folder and store it in a safe place.
Ⅲ Windows: Copy the folder, and then paste it to your Windows desktop.
Ⅲ Mac: Select the folder, press and hold the Option key, and then drag the folder to
your Mac desktop.
3. Confirm that the copy of your user folder includes a subfolder named Backup, and
that all the files in the original Backup subfolder are also in the copy of the Backup
subfolder.