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Section 7A: Help 325
Help
I Can’t Send or Receive SMS Text Messages
ⅷ Make sure your phone is turned on (see “Turning Your Device’s Phone On and Off” on
page 55).
ⅷ Contact Sprint to verify that your plan includes SMS messaging services, that these
services have been correctly activated, and that they are available at your location.
Sprint should be able to tell you if messaging services have been experiencing
transmission delays. Delays can also occur between the time that a message is sent and
the time it is received.
ⅷ Verify with the recipient that the receiving device can handle text messages.
ⅷ If a text message arrives but does not display an alert, perform a soft reset (see “Soft
Reset” on page 304).
I Can’t Send or Receive Sprint Picture Mail Messages
ⅷ Make sure your phone is turned on (see “Turning Your Device’s Phone On and Off” on
page 55).
ⅷ Contact Sprint to verify that your plan includes Sprint Picture Mail messaging services,
that these services have been correctly activated, and that they are available at your
location. Sprint should be able to tell you if messaging services have been experiencing
transmission delays. Delays can also occur between the time that a message is sent and
the time it is received.
ⅷ When your phone is on, icons appear in the title bar in the Main view of the Phone
application to indicate whether data services are available and whether a data
connection is active. See “Checking Signal Strength and Phone Status” on page 96 for a
description of the icons that indicate that data services are available.
ⅷ Verify with the recipient that the receiving device can handle Picture Mail messages.
ⅷ If you have an active DUN session (that is, you are using your device’s phone as a
modem), terminate the session (see “Using Your Device’s Phone as a Modem” on
page 110 or “Using Your Device as a Wireless Modem” on page 174).
ⅷ If a Picture Mail message arrives but does not display an alert, perform a soft reset (see
“Soft Reset” on page 304).