Filter
Top Products
Section 7A: Help 331
Help
Third-Party Applications
Some third-party applications can cause conflicts with your Centro device. Third-party
applications that modify the wireless features of your device may require extra
troubleshooting. If you recently installed an application and your Centro device seems to be
stuck, try the following:
1. Perform a soft reset (see “Soft Reset” on page 304).
2. If the problem persists, perform a system reset (see “System Reset” on page 304).
3. Delete the most recently installed application from your Centro device (see
“Removing Applications” on page 253).
4. If the problem persists, perform another system reset.
5. If possible, synchronize your device with your computer to back up your most recent
information.
6. If you’re unable to perform the steps above or the problem persists, locate your
Backup folder on your computer and rename the folder (for example, BackupOld).
Note that “Palm” in the following locations might be “Handspring” or “palmOne,”
based on the device you’re upgrading from:
Ⅲ Windows: C:\Program Files\Palm\device name.
Ⅲ Mac: Mac HD/Users/<User Name>/Documents/Palm/Users/<Device Name>.
7. Perform a hard reset (see “Hard Reset” on page 305).
8. Synchronize to restore your Contacts, Calendar, Tasks, Memos, and Pics&Videos
information. You may need to manually restore information in other applications.
9. If the problem is resolved, begin reinstalling your third-party applications one at a
time by double-clicking a single file in the original Backup folder that you renamed,
and sync after each application you install.
10. If the problem recurs, delete the last application you installed and report the problem
to its developer.