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324 Section 7A: Help
After I Get Messages, Either Manually or Through Auto Sync, Messages Disappear From My Inbox
If you have an account that uses Microsoft Exchange ActiveSync®, when Microsoft Direct
Push takes place or you perform an Auto Sync, the last three days’ worth of email messages
are downloaded from your mail server to your Inbox. All messages older than three days are
deleted from your Inbox; they are not deleted on the server, however.
You can change the setting in VersaMail preferences to download fewer than three days’
worth of messages (in which case, more-recent messages are deleted from your Inbox), or
to download all messages regardless of the date (in which case all messages continue to
appear in your Inbox).
I Am Using Microsoft Exchange ActiveSync®, But Email Messages, Calendar Events, and Contacts
Information Are Not Downloading to My Device
Check with your system administrator to obtain the name of the mail server that offers you
wireless access to the corporate mail system. If you cannot obtain the name of this server
(some companies do not give it out, because they do not want wireless access to their
servers), Microsoft Direct Push or wireless synchronization of email messages, Calendar
events, and Contacts information using Microsoft Exchange ActiveSync cannot take place.
Messaging
I Can’t Tell If Data Services Are Available
When your phone is on, icons appear in the title bar in the Main view of the Phone
application to indicate whether data services are available and whether a data connection
is active. See “Checking Signal Strength and Phone Status” on page 96 for a description of
the icons that indicate that data services are available.
If your phone is on and you do not see any of the data icons, then data services are not
available in your current location.