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314 Section 7A: Help
4. (Windows only) If the Windows New Hardware Wizard appears, the synchronization
process may be timing out before the wizard completes its job. Follow all instructions
in the New Hardware Wizard, and then sync again.
5. (Windows only) Uninstall Palm Desktop software. Click Start, select Settings, select
Control Panel, select Add or Remove Programs, select Palm Desktop software, and
then click Change/Remove.
6. Reboot your computer.
7. Reinstall the synchronization software from the Palm Software Installation CD that
came with your device.
Synchronization Finishes But Information Does Not Appear Where It Should
1. Make sure you’re synchronizing with the intended desktop personal information
manager (PIM). The Palm Software Installation CD enables you to choose whether to
synchronize with Palm Desktop software or Microsoft Outlook for Windows. Reinsert
the installation CD and select Change your sync method if necessary. If you use a
different PIM, you need to install third-party software to synchronize. For more
information, consult the company that makes the PIM.
2. If multiple Palm OS devices are synchronizing with your computer, make sure you are
synchronizing with the correct device name. If information is not appearing in
Palm Desktop software, make sure the correct device name is selected in the User list
on the toolbar of Palm Desktop software.
Note:
Palm Desktop software for Mac computers does not provide an
automated uninstall option. For information on uninstalling
Palm Desktop software on a Mac, go to go.palm.com/centro-sprint/ or
contact Palm Technical Support for Mac computers.
Tip:
The HotSync Log can tell you when and why synchronization stopped.
Right-click the HotSync manager icon in the taskbar in the lower-right
corner of your computer screen, and then select View Log.