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22 Section 1B: Setting Up Service
Making Your First Call
Determining If Your Device’s Phone Is Already Activated
If you received your device in the mail or purchased it at a Sprint Store, it probably has
already been activated. All you need to do is unlock it.
If your phone is not activated, please call Sprint at 1-888-211-4727.
Unlocking Your Device
1. If the screen is off, press and release Power/End to wake up the screen.
2. Press Center on the 5-way to turn off Keyguard (see “Moving Around the
Device Screen” on page 42 for information on the 5-way ).
3. Enter your four-digit lock code. (For security purposes, the code is not visible as you
type.)
Note:
If you can’t recall your lock code, try using the last four digits of either
your Social Security number or your wireless phone number, or try 0000.
If that doesn’t work, call Sprint Customer Service at 1-888-211-4727.
See “Where to Learn More” on page 334 for other ways to get help from
Sprint if you are having trouble with your service.