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132 Section 2J. Managing Your Device
Hard Reset
You can also perform a hard reset (also known as a full reset). A hard reset should only be performed if a
normal reset does not solve a system problem. After a hard reset, the device is restored to its default
settings—the way it was when you first purchased it and turned it on. Any programs you installed, data you
entered, and settings you customized on your device will be lost. Only Windows Mobile software and other
preinstalled programs will remain.
To perform a hard reset:
1. With the device turned off, press and hold the Talk and End keys first, and then press and hold the Power
button until you see the following message on the screen:
2. Release the Tal k key, End key, and Power button.
3. Press the Volume Up button to restore the device to factory default status.
– or –
Press any other front panel key to cancel the hard reset and just power on the device.
Clearing Storage
If you can access the device settings, you can use Clear Storage to reset your device back to factory default
settings.
1. Slide to the Settings tab, and then tap Security > Factory reset.
2. Enter “1234” and then tap Yes.
Warning
Your device will revert to factory default settings. Make sure that any additional installed programs or user
data have been backed up before you perform a hard reset.
Important
If Encrypt files when placed on a storage card is enabled, back up all files from the microSD card before
using Clear Storage, hard reset, or updating the ROM system software. Otherwise you will no longer be
able to access the encrypted files on the microSD card. Use ActiveSync or Windows Mobile Device Center
to transfer files between your microSD card and computer. After the procedure, copy those files back to
the microSD card.
This operation will delete
all your personal data,
and reset all settings to
manufacturer default.
Press VolUp to restore
manufacturer default, or
press other keys to cancel.