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I cannot use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts
for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Related topics
Feature availability, 17
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application
on your computer other than your inbox, your device files the message.
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View filed messages, 68
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