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Turn on or turn off data service or set roaming options, 203
Turn on or turn off a network connection, 16
Wireless coverage indicators, 201
Change or delete a contact, 155
Generate an encryption key, 236
Resend a message, 61
I am not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to
receive email from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset your
device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off data service or set roaming options, 203
Turn on or turn off a network connection, 16
Wireless coverage indicators, 201
Change, prioritize, or delete an email filter, 74
Forward messages from a specific email folder to your device, 68
I am not receiving email from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
I cannot file email
Try the following actions:
• Verify that wireless email reconciliation is turned on.
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