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• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to
open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click
Security > Encryption. In the Media Card section, change the Mode field to Device Password.
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About file encryption, 121
My device does not recognize my media card
Try one of the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your
device, see the printed documentation that came with your device.
• In your media card options, if there is a message to format your media card, disconnect your device from your computer. Format your media
card.
CAUTION: Formatting your media card will delete all the files from it.
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Repair files stored on your media card or on your device, 120
I cannot find podcasts
Podcast content that is marked as explicit content does not appear in the Podcast application if you do not have the Show Explicit Content
option turned on.
User Guide
Media
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