Filter
Top Products
4. Press the key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
Troubleshooting: Mobile network
I cannot connect to the mobile network
Try the following actions:
• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global
roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the
connection speed.
• If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection preference is not set
to Wi-Fi Only.
Related topics
Turn on or turn off a network connection, 16
Change your UMA connection preferences, 211
Switch wireless networks manually, 203
Turn on or turn off data service or set roaming options, 203
Error messages
Data service unavailable :
Description
This message appears when you do not have access to data services on your BlackBerry® device.
Possible solutions
Try the following actions:
• Verify that you are in a wireless coverage area.
• Verify that the data service on your device is turned on.
• If you are roaming, verify that you can access data services while you roam.
Related topics
Turn on or turn off data service or set roaming options, 202
User Guide
Manage Connections
206