Filter
Top Products
Update the BlackBerry Device Software using the BlackBerry Desktop
Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the
BlackBerry Desktop Software.
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
Depending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® Device
Software over the wireless network.
Try performing the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough memory to update the BlackBerry Device Software.
• If your device has Wi-Fi® connection capability, connect to a Wi-Fi network and then try updating your BlackBerry Device Software again.
• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service
provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless
service provider.
• You might also be able to update your BlackBerry Device Software from your wireless service provider's web site.
My device does not have enough available memory to update the BlackBerry Device
Software
Try performing the following actions:
• Delete media files, display languages, or third-party applications that you do not use.
• Transfer media files that you have stored in the BlackBerry® device memory to a media card.
User Guide
BlackBerry Device Software
200