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CHAPTER 6 NDA-24300
Page 426
Issue 1
SYSTEM OPERATIONS
Note:
Asterisk (*) identifies the traffic measurements that can be saved on the HD of the MAT.
4* ATTCON Peg Count Measurement of the number of each type of call handled at the ATTCON/
DESKCON.
5* Route Peg Count Measurement of the number of various types of call connections on a per route basis.
6 Service Peg Count Measurement of the number of times the following services are operated:
Call Hold
Call Back
Executive Right of Way
Call Waiting
Call Pickup - Group
Call Pickup - Direct
Call Forwarding - All Calls
Call Forwarding - Busy Line
Call Forwarding - Don’t Answer
Speed Calling - System
Speed Calling - Station
Off-Hook Outgoing Trunk Queuing
Outgoing Trunk Queuing
Consultation Hold - All Call
Call Transfer - All Calls
Three-Way Calling
8 UCD Route Peg Count Measurement of the number of incoming calls, answered calls, and abandoned calls
handled at UCD Groups on a per route basis.
9 UCD Group Peg Count Measurement of the number of incoming calls, answered calls and abandoned calls
on a UCD Group basis.
10 UCD Station Peg Count Measurement of the number of incoming calls, answered calls and abandoned calls
for each station on a UCD Group basis.
15 ATT Answer Peg Count Measurement of the number of answered calls handled by each attendant.
18 Connection Route Peg
Count
Measurement of the number of various type of call connection on a connection route
basis.
19 Connection Route Traffic Measurement of traffic on a connection route basis.
Table 6-5 Traffic Measurement Types (Continued)
TYPE
KIND OF
MEASUREMENT
DESCRIPTION