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Using Your Treo 700P Smartphone 259
Synchronization
Synchronization starts but stops without finishing
If you upgraded from a previous Palm OS
®
device or received a system
error, such as Sys0505, there may be conflicts with software on your
smartphone.
0
7. Synchronize. If the synchronization is successful, you do not need
to complete the remaining steps.
8. (Windows only) Uninstall Palm software. Click Start, select
Settings, select Control Panel, select Add or Remove Programs,
select Palm Desktop software, and then click Change/Remove.
[ * ] NOTE Mac computers do not provide an option for
uninstalling Palm Desktop software. Contact Technical Support if
the problem persists after completing step 7.
9. Reboot your computer.
10. Reinstall Palm Desktop software from the Palm Software
Installation CD that came with your smartphone.
Tip
The HotSync Log can
tell you when and why
synchronization
stopped. On a
Windows computer,
right-click the HotSync
manager icon in the
taskbar in the lower-
right corner of your
computer screen, and
then select View Log.
1. Locate your Backup subfolder and rename the folder (for example,
BackupOld). Note that “Palm” in the following locations might be
“Handspring” or “palmOne,” based on the device you’re
upgrading from:
•
Windows: C:\Program Files\Palm\device name
•
Mac: Mac HD\Applications\Palm\Users\device name
2. Synchronize.