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COMMON QUESTIONS
SYNCHRONIZATION
237
13
CHAPTER
9 Delete the existing partnership
between your Treo 750 and your
computer and create a new one by
doing the following:
• Disconnect your Treo 750 and your
computer from the sync cable.
• Right-click the gray ActiveSync icon
in the taskbar in the lower-right
corner of your computer screen, and
then select Open Microsoft
ActiveSync.
• Click File, and then click Delete
Mobile Device. When asked to
confirm, click Ye s.
• Connect your Treo 750 and your
computer to the sync cable.
• When the Synchronization Setup
Wizard appears, follow the steps to
establish a sync relationship between
your Treo 750 and your computer.
10 If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. Go to
www.microsoft.com
and search for the
following topics to help with specific
firewall setup situations:
• ActiveSync USB Connection
Troubleshooting Guide
• ActiveSync with Sygate Personal
Firewall
• ActiveSync with TrendMicro PC-cillin
Internet Security
• ActiveSync with Norton Personal
Firewall
• ActiveSync with Zone Alarm Security
Suite
• ActiveSync with McAfee Personal
Firewall
• ActiveSync with Windows Firewall
11 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronization finishes but info doesn’t
appear where it should
• With the included software, your Treo
750 can synchronize with the root
folders of Contacts, Calendar, Tasks,
and Notes. If you want to synchronize
with a global Exchange Address Book,
you must copy the addresses to your