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About public warning messages
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to safety in their area. Messages may include severe weather
warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For
more information, contact your service provider or administrator.
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless
network.
1.
In the BlackBerry Hub, tap > > Emergency Alerts.
2. Set the switch beside a type of public warning to Off.
Troubleshooting: BlackBerry Hub
Troubleshooting wizard: I'm having problems using email
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your
email issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/email/en
Note
: This troubleshooting wizard is available in English only.
I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts.
Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
User Guide Messages
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