Filter
Top Products
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to
secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from your
device and leave your personal data and applications intact. Some of your personal data might be deleted from your device
if it overlaps with your work data (for example, a personal contact who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise
Server and the SIM card in your device doesn't have services activated correctly.
If your device is quarantined, your administrator might delete the data on your device, prevent access to unlock your
device, or remove your device from your organization's network.
To leave quarantine, try using a different SIM card or changing your service plan. For further assistance, contact your
administrator.
User Guide Passwords and security
127