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• If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the
Use Mobile Network switch to On.
• In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On.
If you still can't see your computer files, try any of the following from your computer:
• Verify that your computer is turned on and not in sleep mode.
• Verify that the files you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.
For more troubleshooting information, see the help in BlackBerry Link on your computer.
I have duplicate contact and calendar entries
If you imported contact and calendar entries using BlackBerry Link, you might see duplicate entries on your device after
syncing your device and computer.
You can remove duplicates by merging contacts on your device and deleting duplicates in your address book, or by
clearing your local data on your device.
To remove duplicate contact and calendar entries by deleting your local device data, do the following:
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
Tap .
4. Tap Clear Local Calendar and Clear Local Contacts.
CAUTION
: Clearing your local data will permanently delete any contact or calendar entries that you saved just locally to
your device.
User Guide Settings and options
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