Filter
Top Products
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service
provider.
How do I reset my lost or forgotten BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
User Guide Get started
61