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Frequently asked questions: Work space and
BlackBerry Balance
Does my device have BlackBerry Balance?
BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server.
To confirm if your device uses BlackBerry Balance, do one of the following:
• On the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list,
scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.
• On the home screen, swipe down from the top of the screen. Tap Settings > Balance.
• In the middle of the home screen where all your apps appear, slide your finger down. Tap Personal or Work.
How do I set up BlackBerry Balance?
BlackBerry Balance must be set up by your administrator and requires a work account associated with a BlackBerry
Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to your BlackBerry device and
you are prompted to finish the activation.
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space.
Open work apps appear with a icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description
Apps
These apps are available only in your work space and
display work data.
• BlackBerry Work Drives
• BlackBerry World for Work
These apps are available only in your personal space and
display personal data.
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
• BBM
• BlackBerry Protect
• BlackBerry Story Maker
• BlackBerry World
User Guide Passwords and security
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