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1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Smart Card.
3. Set the LED Activity Indicator switch to Off.
Frequently asked questions: Security
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space.
Open work apps appear with a icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description
Apps
These apps are available only in your work space and
display work data.
• BlackBerry Work Drives
• BlackBerry World for Work
These apps are available only in your personal space and
display personal data.
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
• BBM
• BlackBerry Protect
• BlackBerry Story Maker
• BlackBerry World
• Calculator
• Camera
• Clock
• Compass
• Facebook
• Media card
• Phone
User Guide Passwords and security
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