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• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than
smaller pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 89
Copy, move, rename, or delete a file, 126
Change the size of pictures that you take, 143
Change the video size and format, 140
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your
computer, disconnect your smartphone from your computer.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry
smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to
encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media
Card
section, change the Mode field to Device Password.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption, 298
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 133
The flash or video light dims or turns off
If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or
video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the
flash or video light might turn off.
User Guide Media
149