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Indicator Description
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Related information
About emergency calls and Emergency Callback Mode, 58
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
• Verify that you turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,
your smartphone remains connected to that wireless network until you select your wireless service provider's network
again.
• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports
the connection speed.
Related information
Turn on or turn off data service or set roaming options, 254
Switch wireless networks manually, 254
Turn on, turn off, or check the status of a network connection, 253
I can't connect to a GSM or UMTS network
Try the following actions:
• Verify that your SIM card is inserted in your BlackBerry smartphone correctly.
User Guide Manage Connections
258