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Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and
synchronize it with the email application on your computer, because the birthday field is a date field in the email
application on your computer.
Related information
Create a custom contact field, 183
User Guide Synchronization
346