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BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software to access new applications and features or to resolve a
technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of
update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use
your smartphone or make emergency calls when the update is in progress.
Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the
wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone
over the wireless network, extra fees might apply depending on wireless service provider.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software
You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the
software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery
while the update is in progress.
If encryption is turned on, you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. Do one of the following:
• To update your software over the wireless network, on the home screen, click the icon. If you don't have
the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
• To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry
Desktop Software. Connect your smartphone to your computer.
User Guide BlackBerry Device Software
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