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One-time Top-Ups From Your Computer
If you don’t want to set Auto Pay, you can still log in at virginmobileusa.com whenever you need a quick
Top-Up.
One-time Top-Ups From Your Phone
n
Dial on your phone or select My Account on the All Apps screen.
Additional Information
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit
us at: virginmobileusa.com.
Or, call us at 1-888-322-1122. We’re here to serve you.
TURN YOUR PHONE ON AND OFF
The instructions below explain how to turn your phone on and off, or how to restart the phone.
Turn Your Phone On
n Press and hold the Power button ( ). You will feel or hear the phone vibrate when it has
been turned on. The first time you turn on your phone, it will search for Virgin Mobile service, and
begin the setup application.
Turn Your Phone Off
1. Press and hold the Power button to open the Power options menu.
Note: When the screen is locked and you press the Power button it will only turn off the screen and
not the phone. You will need to unlock the screen first before you press and hold the Power button
to turn the phone off. See Turn Your Screen On and Off for details.
2. Touch Power off to turn the phone off.
Restart Your Phone
Restarting the phone will close all running apps and will clear all temporary files in the phone’s
memory. Make sure to save your work before restarting the phone.
1. Press and hold the Power button for about two seconds.
2. On the Power options menu, touch Restart.
3. In the Restart phone confirmation box, touch Restart.
Note: If the phone hangs and the touchscreen does not respond, press and hold the Power button
for about 12 seconds to restart the phone.