Samsung S5 Cell Phone User Manual


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Sprint Worldwide Wireless Service 132
Contact Sprint for Assistance with
International Service
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
n Yourwirelessphonenumber.
n Thecityandcountryyouaretravellingin.
n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.
n Iftheissueiswithdata,wereyouabletoplacevoicecalls?
n Iftheissueiswithvoiceservice,wereyouabletoaccessdata?
Please call the numbers below if you need assistance:
WhileintheUnitedStates:Call1-888-226-7212.
WhiletravelingoutsidetheUnitedStates:
n
InGSMmode:touch andthendial1-817-698-4199.
n InCDMAmode:enterthecountrycodeandthendial1-817-698-4199.
Thereisnochargeforthiscallfromyourwirelessphone.
From a landline phone when outside the United States:
SprintWorldwideCustomerSupportcanbereachedfromalandlinephoneat1-817-698-4199.
Accessorconnectionfeesmayapply.Thetollfreenumbersbelowcanalsobeusedtocontact
SprintWorldwideCustomerSupportinthefollowingcountries:
Country From Landline Phone
Caribbean(Anguilla,Barbados, 1-888-226-7212
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