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2. Click Security > PGP.
3. Clear the Warn about problems with my PGP keys check box.
4.
Press the key > Save.
To turn on the prompt again, select the Warn about problems with my PGP keys check box.
Troubleshooting: PGP protected messages
Some signing and encryption options aren't available on my smartphone
Try the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you
want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
• The attachment information might not be available on the BlackBerry® Enterprise Server.
• Your administrator might have set options to prevent you from opening attachments in encrypted messages.
• You might have received the message from an email account that doesn't support attachments in encrypted messages.
• The message might have been encrypted with an algorithm that isn't supported.
• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected
message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop
Professional or that was encrypted by the PGP® Universal Server.
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