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• If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®
Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry
MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration
fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
Related information
Fixed dialling and smart dialling, 59
Call waiting, call forwarding and call blocking, 57
Switch the active phone number, 64
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email set-up screen in the
Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key >
Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritise or delete an email filter, 82
Forward messages from a specific email folder to your smartphone, 88
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone
number for your contact.
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