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You are connected to a Wi-Fi® network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 55
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.
Try the following actions:
• Verify that you've turned on the connection to the Wi-Fi network.
• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to
connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the
hotspot.
• Verify that the time on your smartphone is synchronised with the network time. If the times are different, it could prevent
your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your
smartphone and the certificate has an expiration date).
• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try
connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use,
for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your
administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot
who might have details about how to connect.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-
Fi networks.
• If your email account uses a BlackBerry® Enterprise Server, your smartphone might prevent you from connecting to certain
wireless access points. For more information, contact your administrator.
User Guide
Manage Connections
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