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I can't unlock my smartphone using my smart card
Try the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your
smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a certificate
If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML-
enabled server, try switching to the default connection type.
I can't download a PGP key from an LDAP-enabled server
Try the following actions:
• Verify that your organisation permits you to download PGP® keys from an LDAP-enabled server. For more information,
contact your administrator.
• If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, try
using the default connection type.
User Guide
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