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Synchronise email over the wireless network, 21
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email
messages.
Related information
Email filters, 80
The number of new or unread messages is different than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder other
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 77
Hide messages from the Messages application, 86
Hide filed email from the message inbox, 88
I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current
smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organisation might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability, 18
User Guide
Messages
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